FREQUENTLY ASKED QUESTIONS

If you can’t remember your password, click “Forgot Password” on the login page and follow the instructions. If you don’t see the reset email, check your spam folder. Still having trouble? Reach out to [email protected] and we’ll help you get back in.

If you see charges from Clikello, you likely activated a Premium Membership through a trial or promotional offer. If you need details about your account, contact our support team at [email protected] and we’ll provide you with all membership information.

I. Use online cancellation tool - go to Cancel Subscription page.

II. Reach customer support via:

• Email: [email protected]
• Send a message here
• Use our live chat feature on the website

If you believe you qualify for a refund, please reach out to us. We review all refund requests on a case-by-case basis and aim to respond within 24 hours on weekdays.

Please note that some older or less commonly used email providers (such as Outlook.com, Hotmail, and Live) and certain corporate/work email systems may have stricter spam filters that affect message delivery. For best results, we recommend using widely supported personal email adresses and routinely reviewing your spam or junk folders.

First, refresh your browser with Ctrl+R (Windows) or Command+R (Mac). If the issue continues, please send a detailed message to [email protected], including screenshots if possible, so we can investigate and resolve it.